I was really mad last month when I bought a ductless mini split air conditioning system on clearance from this heating and air conditioning products dealer.
When I got the ductless mini split air conditioning system home, and installed the thing, it turns out it didn’t work! The ductless mini split air conditioning system was completely broken! When I turned it on, it made this really loud hum and squeaking noise, then it totally crapped out! I coulda sworn I also smelled smoke.
I called the heating and cooling products dealer that I bought this turkey from and let them know what happened. They were giving me the complete runaround when I was wanting to exchange it. They said they sold the last one, and they had no more ductless mini split air conditioning systems on clearance. They offered to give me one of their regular priced ones if I just paid the difference. I was furious! I demanded to speak with a manager. Finally, when I got their manager on the phone, after going round and round with him for about 10 minutes, he finally agreed to let me come in and exchange this broken ductless mini split air conditioning system for one of their new ones. I think what finally got him to give in and do the right thing was the fact I made a threat to contact my bank, back charge them, and report them as a fraud to the better business people. It was quite a headache, but I finally got my ductless mini split air conditioning system. And one that actually worked!