When can the HVAC guy come in?

I have been a certified Heating, Ventilation, as well as A/C service technician for the past decade now. During that time, I have worked for several different companies. While none of those companies have fulfilled this dream I have of owning our own business, I’ve come close a few times. I thought I could branch out with a franchise, but the last company I worked for wanted to just promote me to a manager level position. I was passed over for another promotion after that, ironically – so I decided to start my own Heating, Ventilation, as well as A/C company then and there, and take my client base with me! Right now, I am the only paid employee. I don’t handle the scheduling details, but I perform all of the services. I have let my wife help out here and there, as she really wanted me to do well with the Heating, Ventilation, as well as A/C company. She offered to answer calls, schedule appointments and more, and she’s done really well! Then she started taking care of my sister’s baby. Now she seems to miss cellphone calls and double book appointments left and right! I had a bad problem last week, as my wife tied up many Heating, Ventilation, as well as A/C repairs within the same three hour block! I was now working on a customer’s a/c, and got three calls in a row. When I listened to the voicemail, the customer was obviously distraught because I was late for the appointment! I called the wife just to check the books, and she realized that she booked four appointments for the same date and even the same time! Nothing like a family business.

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